Easy Read
Find the urgent part
Start at number 1. You do not need to do everything at once.
Put the paperwork somewhere safe.
You do not have to tackle it all now. Choose one letter, email or message and put the rest aside. If this feels too much, ask a trusted person or support worker to help you.
Circle three things.
Who sent it? What do they need? What is the deadline?
Make one contact now.
Call the number on the letter or send: “I need help understanding this and agreeing the next step.”
Write down the agreement.
Record the person’s name, the action, the date and what you must do next.
If housing or essential bills are at risk, get specialist advice today.
Contact Citizens Advice or a free debt or housing adviser. Ask somebody to sit with you while you call.